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You can easily turn off updates, but rolling it back is another story.

Going back to my original observation that this occurred shortly after a recent Microsoft Office update, (to Version 1904, Build 11601.20072 Click-to-Run), I started looking for a way to roll it back to an earlier version. One of the people effected was a new employee with only a handful of messages in his inbox. If the only ones in our organization that were effected by the issue were the ones with mailboxes over 4GB, for example, he might be on to something, but that wasn’t the case. I think he was grabbing at straws at this point. I then contacted G Suite support, who of course, suggested that I should “remove my profile and reinstall a clean version of G Suite Sync” – exactly what I had just done! After explaining that I just did this and it didn’t resolve the issue, I was told that my problem was most likely the result of having too big of a mailbox.

After re-adding my account and waiting for it to do the initial sync, everything synced up perfectly, but after sending a test email, the problem persisted. The problem seemed to follow a recent Office update, but I couldn’t find any way to roll back the update, so I looked for other alternatives, and began by removing my mail profile and installing a clean version of G Suite Sync. My own Outlook being effected, I decided to use myself as a guinea pig. Only an Outlook Send/Receive error was occuring: “Task ‘G Suite – Sending’ reported error (0x80048002): ‘This task was cancelled before it was completed.'” Once this error occurred, whenever you clicked Send/Receive, it would just flash and do nothing.

The emails were getting hung up in the outbox and going nowhere, despite the fact that G Suite sync (we use G Suite for an email and productivity solution), was showing no sync errors. Last Friday, Outlook users at my workplace began experiencing problems with sending emails. Typically, I keep these posts strictly related to Amateur Radio, but having spent a good two days searching for a solution to this issue, I thought it’d be worthwhile to share what I learned.